This Privacy Policy describes the principles governing the processing of personal data collected through the MILOBRAS website in connection with requests for information, commercial enquiries, quotations, website browsing and the use of available forms.
Data Controller
MILOBRAS is responsible for processing personal data provided by users through the website, by email, telephone or other contact channels. The data is processed for legitimate purposes connected with providing information, assessing requests, preparing proposals, commercial follow-up and managing communications relating to building work, renovations and associated services.
Data Collected and Purpose
The data processed may include the user's name, telephone number, email address, property location, description of the request and other information provided voluntarily. This data is used only as necessary to respond to the request, arrange a possible technical visit, prepare a quotation or maintain contact regarding the requested service.
MILOBRAS does not request personal data that is irrelevant to the stated purpose. If a user submits excessive or unnecessary information, it will be processed only where essential to the response and otherwise disregarded whenever possible.
Where contact is made on behalf of a company, condominium or household, the information necessary to identify the request and communicate with the responsible person may be processed. This data is used solely to provide context for the response and not for purposes incompatible with the initial contact.
Legal Basis and Retention
Processing may be based on the user's consent, steps taken before entering into a contract, compliance with legal obligations or MILOBRAS' legitimate interest in responding to inquiries and managing its commercial activity. Data is retained for the period necessary for the purpose that justified its collection or for the applicable statutory period.
Sharing, Security and Rights
Personal data is not sold or disclosed to third parties for commercial purposes. It may be processed by providers of technical, hosting, email, IT maintenance or administrative support services, solely to the extent necessary for the operation of the website and the handling of requests. MILOBRAS adopts reasonable security measures while recognizing that no transmission over the internet is entirely free from risk.
Subject to the limits of applicable law, users may request access to, rectification, updating, restriction or deletion of their data, or object to its processing. To exercise these rights, users should contact MILOBRAS using the channels indicated on the website.
Where a user's request includes third-party data, such as contact details for family members, property owners, tenants, condominium administrators or company representatives, the user must ensure that they are entitled to provide that information. MILOBRAS will process this data only within the context of the request received and to the extent necessary.
Cookies and Changes
The website may use technical cookies and, where applicable, analytical cookies. Cookies can be managed through the browser or tools provided on the website. MILOBRAS may update this policy to reflect legal, technical or operational changes, and the version published at any given time is the applicable version.
This policy should be read together with the Terms of Use and Cookie Policy published on this website.
Users with questions about the processing of personal data may contact the company before submitting additional information through forms or other communication channels.
Where a request leads to a proposal, visit or subsequent contact, the data may be retained as part of the process history and for the defense of rights, always for an appropriate and proportionate period.
